Thank you for shopping with Neva Going Back! We aim to provide you with a seamless shopping experience, including timely and reliable shipping. Please review our shipping policy below:

1. Processing Time

Upon receiving your order, we require 1–2 business days to process and prepare your items for shipment. Please note that processing time does not include weekends or public holidays.

2. Shipping Time

Once your order has been processed, it will be shipped via our selected shipping carrier. Shipping time refers to the estimated time it takes for your package to reach its destination after it has been handed over to the carrier. Our standard shipping time is approximately 4-5 business days.

3. Business Days

Our business days are Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Methods

We work with reputable shipping carriers to ensure the safe and efficient delivery of your orders. The specific carrier used will depend on your location and the size/weight of your package.

5. Order Tracking

Once your order has shipped, you’ll receive a confirmation email with tracking info so you can follow your package every step of the way.

6. Shipping Restrictions

Some items may be subject to restrictions due to size, weight, or regional regulations. If any apply to your order, we’ll notify you promptly and work with you on alternative arrangements.

7. International Shipping

We currently ship only within the United States. International shipping is not available at this time- we appreciate your understanding.

8. Shipping Costs

Shipping costs are calculated at checkout based on total weight, dimensions, and destination. All shipping costs are non-refundable.

9. Delays & Exceptions

While we aim for timely delivery, delays may occur due to factors beyond our control (weather, holidays, etc.). We appreciate your patience and will do our best to keep you updated.

10. Address Accuracy

Please double-check your shipping address before checkout. We’re not responsible for delays due to incorrect addresses. Need to make a change? Email us as soon as possible.

By placing an order with Neva Going Back, you acknowledge that you’ve read, understood, and agreed to our shipping policy.